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Returns

Refunds

We hope you love your purchase. In the event that you are not entirely happy please note our returns policy below:

We want to make sure you are entirely happy with your shopping experience at Mode Sage. Purchases may be eligible for a full refund. All refunds must be processed within 7 days of receiving your purchase; The items must be returned and received by Mode Sage at Shop 3035, Top Ryde City, Cnr Blaxland Rd & Devlin St, Ryde NSW 2112, within this timeframe. Please note swimwear, intimate apparel and all accessories are NOT eligible for refund.

If your request falls outside this timeframe, Mode Sage may review your case and chose to examine your request at their own discretion.

All items sent back for a refund request will be examined closely by our team and refunds will only be issued if garments are returned in their original, unworn, undamaged, unwashed, unaltered condition with all original tags and packaging intact will be accepted for exchange or credit.

All refund requests are to be sent back to our Mode Sage store at the cost and responsibility of you the customer.

 

 

Exchange

Goods can be exchanged or you will be issued a store credit in the amount of the goods purchased. All swimwear, intimate apparel and accessories are NOT eligible for exchange.

All exchange/credit must be processed within 14 days of the receipt of your order; The items must be returned and received by Mode Sage at Shop 3035, Top Ryde City, Cnr Blaxland Rd & Devlin St, Ryde NSW 2112, within this timeframe.

Only items received in their original, unworn, undamaged, unwashed, unaltered condition with all original tags and packaging in tact will be accepted for exchange or credit. All returns are to be sent back to our Mode Sage store at the cost and responsibility of you the customer.

 

Faulty Items

Any faulty items should be returned to Mode Sage for inspection. We will review the product and notify the designed of the faulty garment for approval prior to refunding you for your purchase.

 

Sale Purchases

Any sale items that are purchased at a discount greater than 20% or that are marked ‘final sale’ are not eligible for refund, store credit or exchange within different styles.